1. Cancel any time
You can cancel a subscription at any time from your account, or by emailing [hello@your-domain.co.za]. New plans renew manually, so there is no automatic charge to cancel. You keep access until the end of the period you already paid for — we do not cut you off mid-month.
2. Cooling-off after a first purchase
Under the Electronic Communications and Transactions Act and the Consumer Protection Act, you may cancel a first-time online subscription within 5 business days of purchase and receive a refund of what you paid, less any credits you already consumed. Email us within that window and we will process it without an argument.
3. Monthly credits and historical balances
- Historical unused top-up credits bought in the last 30 days can be refunded, provided your account is in good standing and no promo or bonus credits are being clawed back.
- Consumed credits are not refundable — they have already been spent on processing. This is the digital service you bought.
- Daily Free Taste credits have no cash value and cannot be refunded or transferred.
- If a tool fails in a way that burns credits for a result you never received, tell us and we will restore those credits — no debate.
4. No rollover on new monthly plans
Unused new-plan monthly credits expire at period end. Early renewal queues a new calendar month after your existing paid time and does not make that allowance immediately spendable. Existing purchased balances and approved complimentary access stay separate; this policy does not erase historical credits or records.
5. Deal payments are between you and the brand
Chad takes 0% of your deal income and holds no creator money. Disputes about payments made directly to you must be resolved with the payer and your payment provider. Chad cannot reverse a payment it never received.
6. Failed or duplicate charges
If you were charged twice, or charged after cancelling, email [hello@your-domain.co.za] with the date and amount. Verified duplicate or erroneous charges are refunded in full to the original payment method.
7. How refunds are paid and how long they take
Approved refunds go back to the original card or payment method via Yoco. Yoco typically takes 5–10 business days to reflect, and your bank may add a few more. We do not charge a refund admin fee.
8. Chargebacks
Please talk to us before raising a chargeback — it is slower for you and costs us a fee. We will always try to fix the issue first.
9. Annual or prepaid agreements
If you bought a prepaid or annual term and cancel early, we refund the unused full months less any discount you received for paying upfront. We do not keep money for a service we are no longer providing.
10. Your statutory rights
Nothing on this page reduces your rights under the Consumer Protection Act, ECTA or POPIA. If you believe a charge was unfair, you may also complain to the National Consumer Commission or the Consumer Goods and Services Ombud.